FAQ

How do I cancel or update my tea subscription? I have moved or my payment information has changed.

You can access your account area to view orders, change your password, and more at: https://www.goldherring.com/my-account/. Your username should be your email address and you can click “lost your password” to set a new password. Click on “subscriptions” and then select the Monthly Tea Experience, then make changes as needed.

 

I have allergies / is the tea Kosher?

Our tea blends are all pure herbs, with no added chemicals, colors, or other ingredients. All blends are caffeine free. While the individual herbs are all Kosher certified and Organic, they are not prepared in a Kosher supervised kitchen, so the blends are not labeled Kosher even though they are. The kitchen used for mixing and packing our custom blends is completely vegan except for honey, so there is no concern of dairy or meat cross-contamination. The herbs are packed in a facility that uses nuts and peanuts.

 

I have no order confirmation email, what do I do?

After you order, we send you an emailed receipt. Then, when your order is shipped, we email you tracking information. Some of our automated emails get put in your spam folder! Check there first and if you can’t find it, email help@goldherring.com and we’ll send it again.

 

I messed up using my coupon, or entered the wrong address at checkout… help!

Just send the correction to help@goldherring and we’ll help you take care of it.

 

I didn’t get the digital download link

If you ordered a digital product, the link for your download will be on the order confirmation page as well as in an automated email sent to you. Check your spam folder if you can’t find it. If you still can’t find it, send us an email at help@goldherring.com and we’ll get you that link!

 

I’m ordering this as a gift, do you include pricing or receipts in your packages?

We do not include any pricing or receipt information in our box shipments. We have found that many of our customers send our products as gifts, and it’s easier to email you the order details and then ship the package with just the product. We are unable to provide custom gift notes at this time unless you’re doing a bulk order of 20 or more.

 

I got a gorgeous Jewish planner scarf, but I lost the care instructions, how do I wash it?

The care is simple: wash your scarf in cold water on gentle or by hand. If you put it in the dryer, do low/no heat on gentle as well. The scarf is 100% muslin, so any directions or experience you have for that type of fabric should work great. Send us your scarf photos or tag at #thejewishplanner.

 

Do you ship internationally?

Yes we do! Simply put in the shipping address at checkout, and you will get an updated shipping estimate on our website. We charge what it costs us to ship internationally, but there may be an additional import (VAT) tax depending on your country when you pick it up. We have no control over that fee.

 

My coupon code isn’t working.

Check that the email you used when you signed up for our Kickstarter is the one you’re using at checkout, coupons are connected to emails.

 

My question wasn’t answered!

If it’s an issue with the website, or another question not answered here, reach out to: help@Goldherring.com

If you don’t have your tracking number or have a question about locating your shipment, contact our shipping/warehouse manager: shipping@goldherring.com

If you’re interested in organizational bulk sales, collaborations, or featuring us in your blog or publication, please contact hello@GoldHerring.com

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